At Sayari, we value respect and intellectual curiosity. We demonstrate our values at the office and through the services and products we deliver. We inspire each other every day through our values – Commitment, Innovation, Respect, Equity, Candor. Living by these values helps us build trusted relationships with our colleagues, customers, and partners.
Sayari team members enjoy great pay, perks, and incredible benefits while working alongside some of the most passionate and driven people in the industry.
Work at Sayari
Joining a team at Sayari means collaborating with other creative thinkers who have the vision and drive to shape the future of global finance and commerce. We pride ourselves on being inclusive. At Sayari, we respect and value people of all backgrounds. Together, we create a more inclusive workplace.
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We are seeking a highly motivated, goal-driven, and high-energy Enterprise Customer Success Manager (ECSM) with a proven history of owning enterprise client lifecycles from onboarding to adoption, contract renewal, and expansion of our commercial relationship. We are looking to augment our team with passionate people who are excited about joining an established “scale-up” to help shape and drive our future.
Enterprise Customer Success Managers help Sayari’s existing clients effectively leverage Sayari solutions, and deepen our relationships with client organizations. The ECSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding our clients’ priorities, implementing workflow solutions, and continuously providing guidance throughout the customer’s journey. The ECSM role requires relationship management, continuous education, and a functional understanding of the global risk & compliance market (due diligence, financial crime compliance, and supply chain risk management). The ECSM collaborates with key stakeholders to ensure successful product adoption, minimize churn risk, and nurture opportunities to expand the relationships between Sayari and its clients. By transforming our clients’ business through user adoption of Sayari’s suite of solutions, the ECSM creates the conditions for optimal renewal and upsell growth.
We need your help to identify, interpret, and exploit hundreds of millions of Chinese and other global public records. You will use those records to conduct complex investigations of illicit networks in Asia and around the world, tackling everything from counterproliferation to supply chain integrity to sanctions enforcement.
As part of a dynamic team of country and regional area specialists, you will generate public- and client-facing content, as well as interact with journalists and media. This will include opportunities to publish your own investigative pieces and circulate them to journalists, clients, and other government and private stakeholders. You will lead the discovery of new public records resources for Sayari products, working closely with our engineering team to develop cutting-edge data and analytic solutions. We will expect you to maintain a high level of regional and country expertise in order to understand the potential financial and security risks relevant to our clients.